Benistar is specifically focused on retiree medical and prescription drug plans. Our customer service representatives are experts in Medicare rules and regulations, so we can make the experience as smooth as possible for both plans sponsors and members.
Starting with the implementation process, we make the process easy. We help the plan sponsor draft an announcement letter to the retirees. We will manage the enrollment process with the carriers and with CMS and coordinate any issues that may arise. Typically we can rollover the current plan members to the new plan without individual enrollment forms. And, we can flexibly bill either the plan sponsor, the members, or split between both when needed.
Our Retiree Customer Service Center takes pride in helping members solve problems to completion. Because Benistar is focused on retiree medical and prescription drug programs, we have the expertise to answer questions and solve issues related to the Medicare environment. We stay on the phone with the retiree and assist them in calling carriers or third-party vendors until the problem is resolved.
