For Existing Retiree Members
Existing Members Need Assistance?
1-800-236-4782
Customer Service Center is open for your calls Monday – Friday from 8:30 – 6 p.m. EST.
Looking for information on your prescription benefits? The Benistar Retiree Rx Benefit Resource Center provides you with one location where there is easy access to several tools to assist you in the management of your prescription drug benefit with Express Scripts.
NOTE: First-time users, you must follow the online instructions to register before your first login. If you need any assistance using this tool, please get in touch with the Benistar retiree customer service department at 1-800-236-4782.
In your Express Scripts Rx Resource Center, you can:
Refill and view your prescription drug order status.
For medications with no remaining refills, Express Scripts will contact your physician for a new prescription.
View claims, balances, and prescription drug history
Locate a pharmacy
Shows the pricing of a drug at a retail pharmacy versus home delivery and pricing within each coverage stage.
View generic equivalents. If you wish to switch to the generic, Express Scripts will contact your physician for a new prescription.
Access your Explanation of Benefits
Access to general benefit details
All content can be viewed with screen readers for sight-impaired members. Availability to view content in Spanish
See how close you are to entering the Coverage Gap and/or the Catastrophic Stage.
The specially-trained customer support staff is there to answer existing members inquiries Monday through Friday 8:30 – 6 p.m. EST.